ARMOUR      Action for Responsible Management of our Rivers

A Voice for Water

Report Incidents

We request that all incidents are in the first instance reported to the responsible Local Authority. 

Incidents can also be reported to ARMOUR for follow up at :

Report Incidents


Joburg Water

0860 562 874 or 0860-JOBURG


SMS 0826532143


New DWS Call Centre To Benefit Reporting Of Water Issues

Communities across the country are set to benefit from the services of the re-established Department of Water and Sanitation’s call centre.

The call centre will be a point of access to all information about the programmes and services of the department.

The hotline will further enable the department to receive and resolve issues related to water-use registration and licensing; vandalism and theft of infrastructure; treatment plants and other problems; illegal water connections; revenue, billing, and debt management; water supply interruptions and other issues as well as basic sanitation supply, community sanitation problems and buckets which are not collected.

“Given the recent water challenges and constraints, South Africans are urged to use the hotline as this will assist the department to respond to and accelerate service delivery.

“Members of the general public, service providers, community structure leaders and businesses are some of the stakeholders encouraged to use the hotline,” said the department in a statement.

The hotline number 0800 200 200 is free of charge, easy to use and convenient for communities.

It will operate in all 11 languages and is operational from 6am - 10pm during weekdays. –


Water Monitor Role

The role of a water monitor includes the following:

  1. Monitor the state of the river banks, (ie unstable banks; alien encroachment, blocked and choked water ways e.g. illegal dumping, trees, debris and litter)
  2. Identify  stormwater outfall points on the rivers
  3. Map and      monitor sewer networks in the area (e.g. missing manhole covers,      pumpstations overflowing, root infiltration)
  4. Identify and report pollution incidents (Firstly Joburg Water or respective authority      and then escalate if necessary)
  5. Report  Developers shortcuts (eg. stormwater into sewerage, sufficient water      retention on site, spilling of materials)
  6. Monitor      hazards (low level bridges, power and sewerage lines etc.) in the area